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Terms of Business

Eastside Insurance Services

130 Port Tennant Road, St Thomas, Swansea SA1 8JQ

The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this document to decide if our services are right for you.

Whose products do we offer?

We have access to leading insurers and we generally select your insurance product from a wide range of insurers, however there are times when we use a select panel of insurers (please ask us if you would like a list of these insurers) or even a single insurer. We will always advise you of our selection range prior to you committing to purchase an insurance policy.

In certain circumstances we will use the services of another intermediary to place your insurance an in these circumstances we will always advise you of the name of that intermediary.

Which service will we provide you with?

We will advise and make recommendations for you after we have assessed your needs for motor/household/commercial/travel insurance.

Who regulates us?

Eastside Insurance Services are authorised and regulated by the Financial Conduct Authority our FCA number is 301106

You can check this on the FCA’s Register by visiting the FCA’s, website on www.fca.org.uk or by contacting the FCA on 0800 111 6768

What to do if you have a complaint

If you wish to register a complaint, please contact us:

  • In writing to 130 Port Tennant Road, St Thomas, Swansea SA1 8JQ
  • By phone on 01792 641611

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from this scheme if we cannot meet our obligations this depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim, without any upper limit. We do not guarantee the solvency of any insurer we place business with.

Completion of Proposal Forms

You must take reasonable care to provide complete, accurate and honest answers to the questions we ask when you take out, make changes to, and renew your policy.

Please also tell us if there are any changes to the information set out in the Statement of Fact/Proposal Form, certificate of insurance (if applicable) or on your schedule.

If any of the information provided by you changes after you purchase or renew your policy and during the period of your policy please provide us with details.

If any of the information provided by you is not complete and accurate:

  • Your insurer may cancel your policy and treat it as it never existed; or
  • Your insurer may refuse to pay any claim, or
  • Your insurer may not pay any claim in full, or
  • Your insurer may revise the premium and/or change the compulsory excess, or
  • The extent of the cover may be affected.

It is an offence under the Road Traffic Acts to provide incomplete or inaccurate information to the questions asked in your application for the purpose of obtaining a certificate of motor insurance.

Insurers recommend you keep a record (including copies of letters) of all information provided to them or us for your future reference. A copy of the completed application form will be supplied on request within a period of three months after its completion.


In addition to premiums charged by the insurer we may, at our discretion, make the following changes to cover administration costs for these specified activities:-

Midterm adjustments £15.00 Midterm Cancellations £25.00

Renewals £10.00 Replacement/lost certificates £5.00

Credit arrangements £various but agreed with you when cover issued

Credit card 1.5% Debit Card £0.40

Legal Expense Cover £25.00 New Business Fee up to £15.00

Should the policy cease due to non payment of premiums, be cancelled (outside of any 14 day cancellation rights) or lapsed for any reason Eastside Insurance Services maintains the right to retain any commission or fees that may have been paid to Eastside Insurance Services and that no refund of any commission will be due to the client(s).

Where we arrange cover which is subject to no commission or a low commission payment from insurers, we will charge an arrangement fee. We will always advise you of the actual amount when we are providing you a new renewal quotation.

We usually receive a commission from an insurer when placing your business and from a finance company when arranging finance for you. We occasionally receive additional remuneration from insurers, finance providers and other associated business partners for business we place with them. Please feel free to ask us for any further information.


The responsibility for the notification of claims lies with the insured person and full details of the requirements can be found in the policy conditions. Notification should be made verbally or in writing and should give the following information – name/address/policy number, details of property lost or damaged, value of the property, date/place the event occurred, how the loss happened. This information can be given to ourselves or direct to the insurer. Please note that in some circumstances, late notification can result in a claim being rejected; therefore please report your claim as soon as you become aware of it. If you receive any correspondence from a third party in relation to your claim, please pass it to us or your insurer immediately and unanswered. As a firm, Eastside Insurance Services do not carry out assessments in relation to any claims; this is the responsibility of the product provider concerned.

Motor insurance Database

Please note that insurers exchange information with each other through various databases to help check the information provided and to prevent fraudulent claims. The information is also available to the Police to help detect people who break the law by not taking out insurance, and allow Insurers to pursue claims following any accidents.


We have agreed this policy with you on the basis of the information you have provided to us as recorded in the enclosed Statement of Fact/proposal form. Please therefore carefully check the information in the attached Statement of Fact if any of the information is incorrect, please contact us immediately.

During the term of this policy, you must notify us immediately of any changes in circumstances which may increase the possibility of loss, damage or legal liability covered by this policy. Examples such as motoring, speeding and a mobile phone offence, change of address or change of occupation. These are just some examples and there may be other circumstances we would want you to tell us about. If you are in any doubt please contact us.

If any of the information provided by you is not complete and accurate your insurer may, cancel your policy and treat it as if it never existed, refuse to pay a future claim, not pay a future claim in full, revise the premium and/or change the compulsory excess or the extent of the cover may be affected.

Legal Expense Insurance

We do offer a Legal Expense Insurance which is optional and is charged as shown in the section ‘Charges’ above.

Credit Checks

To ensure that the clients get the best offer from Insurers for new business, renewals or at any time to protect clients from fraud and to verify a clients identity Insurers may use publicly available data which they obtain from a variety of sources including a credit reference agency and other external organisations. Their search will appear on your credit report whether or not your application(s) proceed. As well as these searches Insurers may also use a credit check to ascertain the most appropriate payment options that are available for the client. This credit check will also appear on a credit report whether or not the application(s) proceed.

Bribery and Corruption

Our company culture and ethics mean that we do not bribe or use any other means to improperly influence the decisions of clients, potential clients or government officials. Our business is structured with appropriate systems and controls so as to comply with the requirements of the Bribery Act 2010.

Data Protection

The information you have provided is subject to the Data Protection Act 1998 (the ‘’Act’’). By issuing this document you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

‘’Processing’’ includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FSA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for the debt collection purposes and carrying out operations on the information or data. We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with details of any other similar products, promotions, or for related marketing purposes in which we think you may be interested.

The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the commission or alleged commission of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of Trade Union.

Please contact us if you do NOT consent to us or any company associated with us processing any such sensitive data.

Please contact us if you are NOT happy for us or any company associated with us to contact you for marketing purpose by e-mail, telephone, post or SMS.

If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact The Data Protection Officer on 01792 641611 or in writing to Eastside Insurance 130 Port Tenant Road, St Thomas, Swansea SA1 8JQ.

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.

How and when to make payments

You must provide the premium due in cleared funds in accordance with the amounts and payment dates specified in our letter or invoice. Failure to meet the payment date may lead to insurers cancelling your policy.

We accept payment by cheque with a guarantee card, debit/credit card or by monthly direct debit instalment facilities. We will discuss your preferred payment options with you when we arrange your insurance.

Please note that cover will cease if you fail to keep up payments under a credit agreement.

How your payments are handled:

Insurer Monies Trust Account

We hold all client money as agent of the insurer which means that upon receipt of you premium by us, it is deemed as having been received by the insurer. We hold your monies in an insurer monies trust account with an approved bank under a non-statutory trust arrangement in accordance with Financial Services Authority rules. This means that we are entitled to and may use client money held on behalf of one client to pay another client’s premium before the premium is received from that other client. However, we are not entitled to use client money to pay commission to our company before we receive the relevant premium from the client.

In some circumstances we may need to use another intermediary to arrange your insurance and as a result we pass money through other authorised intermediaries before finally paying it to the insurer.

It is our policy to retain any interest that may be earned on monies held in our insurer monies trust account.

Cancellation Rights

Your policy documents will provide you with specific information on your full rights to cancel your insurance.

A personal policy which lasts for more than one calendar month offers you the facility to cancel the cover (providing there have been no claims) within 14 days from the policy start date or date when you receive the full policy documentation from us or your insurers, whichever occurs later. You will be entitled to a refund of premium less our administration charge and a charge by your insurer for the time your insurance cover was in place.

Please contact us in writing or by e-mail should you want to exercise your right to cancel.

Conflicts of Interest

Our company ethics and culture towards customer service means that we never deliberately put ourselves in a position where our interest or our duty to another party prevents us from discharging our duty to you.
Where we become aware of any actual or potential conflict of interest we will inform you of the situation, the options available to you and we will ask for your consent to proceed.

Termination of Agreement

Our agreement may be terminated by either one of us giving 7 days notice in writing to the other. You will be liable to pay for any outstanding transactions or adjustments prior to termination without any penalty fee as long as these are settled immediately on termination. We will be entitled to retain any fees or commission payable in relation to business transacted prior to date of the termination.

Law and Jurisdiction

These terms of business are governed by the construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business, we both irrevocably submit to the non-exclusive jurisdiction of the English courts.